Testimonials.

“The ability to attach (Drop Files Here) emails or any documents to Sales Order.”

“Original documents from customers can be attached and viewed against an order anytime, saving time to look for them. And we no longer print the original documents which saves us on paper cost and more importantly the environment.”

“It is really useful for purchase ledger, particularly when we have a supplier invoice that doesn’t tie-up with the order on the system.”

“We can do a bit of digging and see who created the order, who booked it into stock and exactly when they did it. It means we are able to look into discrepancies a lot quicker and as a whole, become more efficient when processing invoices.”

“The ability to have scheduled tasks run and have data sent to me automatically, so that daily/weekly/monthly tasks don’t need any thought at all, the data is just there.”

“A huge amount of time saved, as well as fewer mistakes as tasks are run the same every time.”

“The ability to report on data live with fairly complicated data queries allowing users to see information collated and filtered exactly how they need it without having to run reports all the time.”

“We have listings which highlight parts that are being sold below specific margins allowing us to make sure we are making the required profits.
Other listings allow management to see at a glance that our best selling parts are never out of stock.
Others allow us to see at a glance what value of orders we have picked or being picked for particular customers who like to build up their shipments to certain values.
Others allow us to see at a glance what kits need to be built to put into stock based on past sales and available components allowing us to prioritise kit building time.”

“It is so easy to add new products into website stock maintenance to be automatically updated live onto our website. You can create a “family tree” of product categories to sort your products neatly and add filenames for additional product information such as Youtube video code, pdf’s for Safety Data Sheets, Technical Information Sheets, etc.”

“We now have over 13,000 products on our online ordering website which has helped seen sales grow and promoted product awareness amongst our customers. Often customers are unaware of our full product offering so this tool has been invaluable to promote our one-stop-shop service, making ordering easy for them and reducing order input time into Merlin for our sales staff.”

“The fact that you can customise a user’s Merlin for their needs. Each department can in effect have their own version of Merlin. The needs of the purchasing team is different to the sales team which is in turn different to the accounts team.”

“By restricting data to what each team needs they can focus on what we want them to focus on and they work more efficiently as a result.”

“I like having all the information in 1 place and not having to hassle the office. The routing is also making life easier.”

“Having the CRM on the tablet makes visiting customers so much easier, no more ringing the office to find out simple things. Having the ability to place orders while in the presence of the customer also is a massive time saver.
The routing has saved the company money by not having to produce loads of delivery notes, also good for the environment. My drivers find this module so easy to use too.
I love it.”