Our Privacy Policy applies to our websites and brands, namely www.merlinbusinesssoftware.com and any other website, mobile application, or other online service that links to this Privacy Policy (collectively, our “Service”). You can read the full version of the Privacy Policy and find a summary below.
We collect many categories of personal information. The categories we collect may include: Contact and profile information; Comments, chat and opinions; Payment and transaction information; Location information; Information provided by social networks; Information provided by third parties; Information about fraudulent or criminal activity related to your account.
This personal information is collected from you in many ways, a few examples include:
We use personal information to provide our Service; to fulfil your requests, process transactions and contact you; to send you personalised advertising and promotional content and materials; to analyse and improve our Service and our business; and for other reasons described more fully in our Privacy Policy.
To Learn More about the information we collect and how we use it, see our full Privacy Policy.
We share information in a variety of circumstances to provide our services, respond to your requests, improve your experience, and otherwise conduct our business. For example, we may share information:
To Learn More about these and other ways in which we may share your personal information, please see our full Privacy Policy.
We want you to understand your rights and choices regarding how we may process your personal information. Depending on how you use the Service, these rights and choices may include the following:
If you have questions about our Privacy Policy, please feel free to email us at [email protected].
Merlin Business Software Ltd. (“Merlin,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, processed, transferred and disclosed by Merlin.
Merlin is the data controller responsible for protecting your personal information. Merlin is part of the W.W. Grainger, Inc. (“Grainger,”) group of companies.
This Privacy Policy applies to our websites and brands, namely www.merlinbusinesssoftware.com and any other website, mobile application, or other online service that links to this Policy (collectively, our “Service”).
Before accessing or using our Service, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
Click on the links below to jump to each section:
We collect personal information about you when you voluntarily submit information to us when you use our Service. This can include information you provide to us when you register for an account, make a purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Service.
We collect certain information automatically when you use the Service, such as information about the pages you look at on our Service, the actions you take on our Service or the device you use to access our Service.
We may also collect information about you from third parties.
The categories of personal information we collect may include:
The table at Annex 1 sets out the categories of personal information we collect about you and how we use that information. The table also lists the legal basis which we rely on to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods. We may also share information with others in an aggregated or otherwise anonymised form that does not reasonably identify you directly as an individual.
For further information on your rights and choices regarding your information, see the Your Choices and Control Over Your Information and Your Rights In Respect Of Your Personal Information sections below.
If you choose not to provide personal information, we may not be able to provide you with requested products, services or information.
We may link or combine your activities and information collected from you on our websites and mobile apps with your purchases, as well as information we collect automatically through tracking technologies. This allows us to provide you with a personalised experience regardless of how you interact with us – online, in-person, on mobile, by telephone, or social media.
When you use our Service, use our website, read our emails, or otherwise engage with us through a computer or mobile device, we and our third party partners, automatically collect information about how you access and use the Service and information about the device you use to access the Service.
We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes.
We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”).
Information we collect automatically about you may be combined with other personal information we collect directly.
The table at Annex 2 sets out the categories of personal information we and our third parties collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information, the categories of recipients of the personal information and information as to how we determine applicable retention periods. We may also share information with others in an aggregated or otherwise anonymised form that does not reasonably identify you directly as an individual.
For further information on third parties using technologies please see Annex 3.
For further information on your choices regarding your information, including choices around tracking technologies, see Your Choices and Control Over Your Information below.
We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. We permit third party online advertising networks, social media companies and other third party services to collect information about your use of our websites and mobile apps over time so that they may play or display ads on our Service, on other websites, apps or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site and other information. We may share a common account identifier (such as an email address or user ID) with our third party advertising partners to help identify you across devices. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. See Your Choices and Control Over Your Information, below, to learn more about how you may control interest-based advertising.
Our Service may include social media features, such as the Facebook Like button, LinkedIn, Snapchat, Instagram, Twitter or other widgets. These social media companies may recognize you and collect information about your visit to our Service, and they may set a cookie or employee other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.
We display targeted advertising to you through social media platforms, such as Facebook, Twitter and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Service while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.
On some of our websites or services, we use third party tools to monitor user experience information. These tools automatically collect usage information, including mouse clicks and movements, page scrolling and any text keyed into website forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for site analytics, optimization and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.
We may also share information with others in an aggregated or otherwise anonymised form that does not reasonably identify you directly as an individual.
Please see Annex 3 which sets out the third party service providers we work with to provide cross-device linking and advertising services and site analytics.
Profile and data sharing settings: You may update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your Account Page.
How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).
Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us directly at [email protected]. We may not be able to modify or delete your information in all circumstances.
Geolocation and in-branch location: You may control location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address when you access the Service through a computer or device.
Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. To manage Flash cookie settings and preferences, you must use the settings manager on Adobe’s website or by clicking here. If you choose to delete Flash objects from our Service, then you may not be able to access and use all or part of the Service or benefit from the information and services offered.
Data storage and transfer: Your information collected through our website may be transferred to, stored and processed in other countries, including those outside the European Union, in which Merlin or its affiliates or service providers maintain facilities. Please note that these internal and external international transfers of your personal information are made pursuant to appropriate safeguards, namely standard data protection clauses adopted by the European Commission. If you wish to enquire further about these appropriate safeguards, please contact us using the details set out at section 9 below.
Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We will share your personal information with the following categories of recipients for the purposes set out in the Annexes:
In addition to the ways in which you can manage the use of your data as outlined in section 4 above, you have the following specific rights under applicable privacy law in respect of your personal information that we hold:
If you wish to exercise one of these rights, please contact us using the details set out at section 9 below. You also have the right to lodge a complaint to the Information Commissioner’s Office.
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.
If you have any questions about this Privacy Policy or the website, please contact the Data Protection Officer at [email protected].
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Privacy Policy. Where we have your email address, we will notify you of any material changes to this policy. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Policy means that you have read and understood the changes.
Effective date: 25 May 2018.
· the performance of a contract;
· our legitimate interests, namely the detection and prevention of fraud and for marketing purposes.
a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site;
b) provide custom, personalised content and information, including targeted content and advertising;
c) identify and contact you across multiple devices;
d) provide and monitor the effectiveness of our Service;
e) perform analytics and detect usage patterns on our Service;
f) diagnose or fix technology problems;
g) detect or prevent fraud or other harmful activities, and
h) otherwise to plan for and enhance our service.
We will strive to update this list if or when we work with new partners which offer you a choice about the collection of your information, but as partners change and new technologies become available, this list is likely to change over time and may not always reflect our current partners.
We may also utilize certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences or by vising NAI’s online resources at http://www.networkadvertising.org/choices.
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