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The Merlin

At Merlin we believe in supporting you throughout your journey with us. From implementation and training from the start to ongoing support and training courses.

With a wealth of industry experience, our training and implementation team guide and advise you through our PRiME (Projects in a Managed Environment) methodology, used to manage your project from sale to go-live.

PRiME (Projects in a managed environment)

Chosen through experience the PRiME methodology has been adopted to ensure you get the best possible return on your investment.

The various stages encompass:

  • Establishment of a project team
  • Detailed business process analysis
  • System Configuration
  • IT Engineering Services
  • Installation of Test System
  • Data Conversion
  • Training
  • Document Design/Stationery
  • On-site go-live assistance and support

Each section has a staged approach detailing tasks that both parties must complete before moving on in the process.


Training plays a key role during implementation to ensure you get the most out of the system.

Train the trainer

In order to minimise disruption within your business, we have found equipping key members of your staff with the knowledge and ability to train internally is the most cost-effective method – however if preferred we will also deliver end-user training.

Modular based training

Allows the relevant members of staff to be trained on the areas of Merlin they’ll be required to use in order to perform the job role.

Ongoing training

Training isn’t just available to you during Implementation – ongoing, refresher and new user training can be organised at any time for a nominal fee. Choose from having training at your premises or at our training facilities in Chesterfield and London.


After you’ve gone live on Merlin, our support team are on hand to offer assistance and deal with any technical issues that may arise.

Dedicated assistance

We fully appreciate the stresses a change in software can bring – therefore in order to give you the support you’ll require during the first couple of weeks, post go-live, you are assigned the dedicated assistance of a client services manager.

Ongoing Support

Available 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday, the Support Team are on hand to offer assistance with any technical issues that arise. Once logged, calls are assessed, prioritised and assigned to the technician who is deemed best to service your issue(s).

Specialist Support

In addition to our Software Technicians, there is always a Duty Trainer and Duty Engineer available to ensure all issues can be resolved as quickly as possible.

Our Software Solutions.

With a carefully selected range of core modules, Merlin is a fully integrated software solution for all your business processes.

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Stock Control Software

Avoid overstocking and having ‘dead money’ sat on the shelf with Merlin. Our Stock Control provides you with control over all areas of Stock to help you to optimise your stock investment in a number of ways.

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Sales Order Processing Software

Maximise every sales opportunity with Merlin.  Create sales orders and quotations quickly and easily via the web, trade counter and back office sales.

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Financials Icon


Merlin’s fully integrated Management Accounting system incorporates Sales, Purchase and Nominal Ledgers with full Sales and Purchase Ledger transaction posting and unlimited reporting and analysis.

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Purchase Order Icon

Purchase Order Processing

Merlin makes Purchase Ordering easy, linking with the Stock Management, the Purchase Order Processing (POP) module facilitates real-time, accurate stock replenishment.

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Contact Relationship Management

Merlin’s Contact Relationship Management (CRM) has been designed to proactively manage accounts, relationships, and interactions to ensure relationships are managed in a professional and efficient manner.

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Business Intelligence Software

Merlin Analytics delivers advanced business intelligence and distributor analytics across manufacturing, distribution, wholesale and merchants. It’s your data, your way!

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Let's work together.

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t: +44 (0)1246 457 150 e: [email protected]