Over the years we’ve worked hard to bring the best possible service and new tools to our customers – by doing so we’ve entered into three partnerships that we believe do just that…
Testimonial
Video
A long-standing customer of Merlin, Mathewson & Rosemond are a family-run business with locations in both Leeds and Manchester. The company have been serving both tradesmen and the general public for more than 60 years.
In addition to their two branches, they run an e-commerce site, PlumbingForLess.co.uk which facilitates the purchase of plumbing supplies online.
Mathewson & Rosemond have been using Merlin for the last 15 years and have seen incredible business growth. They consider Merlin as being an ‘integral part of the company’, adapting to their business needs and requirements.
We were delighted to catch up with Oliver Wilson when recording the Video Testimonial. His passion for the business and unrivalled energy shone through the full interview.
When Oliver was asked what advice he would give to others considering Merlin he continued to say:-
Oliver, Thank you for sharing your testimonial with us. We really appreciate it!
You can visit their website here
“Merlin is a great company to be with” Oliver Wilson, Operations & Procurement Manager
Denka UK, a long-standing customer of Merlin, has recently extended their Merlin functionality with the introduction of a wireless Warehouse Management System (WMS) running on modern Android™ Hand Held Terminals (HHTs).
Denka distributes medical and dental supplies to dentists and GP practices all around the country and following a recommendation from another business, Denka chose to implement Merlin to help improve business efficiencies. They were seeing a high number of picking errors and the amount of paper they were having to archive was just not sustainable.
For Denka, the main focus of the project was to ensure they got the most out of the Hand Held Terminals (HHTs). Now Denka’s favourite modules are the HHTs and Warehouse Management System (WMS) applications.
“Using the HHTs doesn’t allow you to pick incorrectly. It’s absolutely fantastic”
HHTs are handheld scanners that are used every day to book in stock. When a customer places an order through their website the order is automatically fed into Merlin onto their handheld scanners.
Having the ability to put an automatic cut-off time into their daily workload gives them plenty of time to pick and pack orders before the couriers arrive.
Operationally, due to the implementation of the HHTs, DENKA has seen its picking errors reduce dramatically.
“Now everything comes through on the scanner and is very user-friendly and it shows a proof of delivery which is fantastic”
When we asked Katie if she would recommend Merlin she said:
“Go for it. It’s certainly helped DENKA and my team. It’s very user friendly. We have a generation of people in our team who don’t like technology, but they absolutely love it. 100% go for it”
Merlin is continuously helping them grow. Watch the full interview with Katie here.
Katie Batchelor – Operations Manager, DENKA UK
You can visit the Denka website here
Micon Distribution Ltd adopt Merlin’s new Automated Accounts Payable module with great success.
“As one of the earliest adopters of Merlin’s Automated Accounts Payable module, we’ve already brought on board some of our highest-volume suppliers. Invoices start as email attachments and become PO-matched Merlin invoices without the manual typing of the past. Each document format is unique, and we’re delighted by how Merlin are responding to whatever quirks our suppliers’ invoices throw at the new system. Every week we notice new functionality, bringing all the benefits of automation to a busy part of the company.”
Plymouth-based Merlin user, Diamond Disposables, has recently gone live with a new website that fully integrates with their Merlin Software using Merlin’s dynamic Web Services Toolset Module. The new website, with full e-commerce functionality, is already providing many benefits to Diamond Disposables.
“We can now fully control our stock on the website, import all web orders, and take immediate customer payments directly into Merlin with little or no user input” says Paul King, Managing Director, “this is allowing us to pick and despatch customer orders at a much faster pace so our customers are receiving their goods quicker and with little human data entry, there are fewer mistakes being made too. We are already saving around 40 hours per week of staff time, reducing our cost base, and giving us additional time to focus on other areas of the business. We plan to enhance our website further in future with additional product ranges to provide our clients with an even better choice of products to purchase online.”
Royal Mail Click & Drop Website Integration
“We recently put in the new Royal Mail Click & Drop website integration Module and it`s working fantastically well. Not only are we finding an elimination of errors from re-keying etc and significant time savings to go with this, but we have also had a reduction in costs.
On speaking to our Warehouse Manager, he estimates the integration has saved the Warehouse staff 1 hour per day. His words were “it is so so so so so much easier!“.
We’ve also been able to improve our customer service as the integration automatically attaches a consignment number to the relevant order, which has enabled our Sales guys to promptly tell customers where/when their order will be delivered.
This cost reduction has come from them now not having to use the franking machine, which we had to “top up” with a card payment every so often. We now get invoiced from Royal Mail and can claim the VAT back (something we couldn`t do previously) – we estimate this module will save us over £3,000 per year (not including the savings made in staff time). This saving will inevitably increase as our e-commerce business grow…basically, the more orders we do, the more savings we make.”
Favourite Features
Auto Matrix Recalc after GRN
“The automation of this feature has revolutionised the way we calculate our selling out pricing.”
“In the power tool world, keeping up with the changing cost prices can be a challenge in itself. To implement new sell-out pricing on the back of these changes was always a massive time-consuming exercise for us. We launched our new B2C website 18 months ago, so it was imperative that our pricing was up to date from the moment stock was receipted on to our system. The Auto Matrix Recalc after GRN has given us the ability to do this. As soon as stock lands, by having matrixes set to work off cost, our selling prices automatically recalculate, working off predetermined GP’s set within the matrixes. This has saved us so much time and has helped keep our margins much more stable & our pricing much more competitive.”
Document Path Field: Sales/Purchase Ledger > Customer/Supplier Maintenance > General > Document Path
“It is a simple but highly useful means to link any customer or supplier on Merlin to their corresponding folder(s) and files on our Network. It offers the potential for massive savings in the printing, processing and management of all customer and supplier paperwork. It supports our vision for a more seamless, paperless operation. It is a significant step towards a more automated process for the matching and processing of invoices, receipts and payments.”
“In our Finance department, across both sales and purchase ledgers, this feature lets us link any relevant files stored on our network to the corresponding customer or supplier on Merlin. This includes account/credit application forms, correspondence, invoices, statements, remittances etc. Currently, it enables us to set up an electronic, system accessible and searchable library, in addition to our paper-based records. So it reduces the handling of current and past paperwork. In time, it offers us the possibility of massive cost savings in printing and storing paperwork, and massive time savings as we move towards more paperless, automated order and payment processing.”
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