5th November 2013
At Merlin Business Software, we recognise changing any process within a business can be an arduous and sometimes unforgiving task, especially when it comes to something as integral and company-wide as business software.
That’s why this month we’re recognising one of our customers, in particular for all their hard work during their implementation process, resulting in an extremely smooth go-live in May earlier this year.
Nominated by Louise Hopkinson, Project Manager at Merlin Business Software, Louise said“Fiona Hunter, Director at Peter Hogarth & Sons, worked tirelessly with her team to ‘dot every i and cross every t’ during the implementation process.”
Peter Hogarth & Sons, based in Grimsby, were established in 1971 and are a leading supplier of industrial hygiene and safety products. A member of the Jangro network, they work closely with other independent janitorial supplier members to supply cleaning and hygiene solutions across the UK.
“Fiona understood the importance of testing the new system, and left no stone unturned, trialling all of their business process at least once and raising any issues along the way so we could resolve them in the test environment, as appose to finding out about them post go-live.”Louise Hopkinson
“It was a nice surprise when Louise our Project Manager and Russell Marsden, Merlin’s Marketing Manager, visited us to record a video testimonial for their website, little did I know they had an alternative agenda.” Said Fiona Hunter, Director at Peter Hogarth & Sons
“We had every confidence in the Merlin Team to take us through the project. From the onset, we noticed changing systems this time how much more structured the whole process was, we were appointed an excellent Project Manager, who explained the stages of PRiME (Projects in a managed environment) and gave us an implementation pack which documented the whole process from start to finish. Our data conversion was very smooth and quickly uploaded to our testing system to coincide with our initial training sessions”.
Watch the full interview >
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