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Luxusheat goes live with Merlin

11th June 2019

Luxusheat goes live with Merlin

Based in the centre of Leicester, Luxusheat are specialist distributors of high-end under-floor heating and press-plumbing products who have replaced their Sage accounting software with Merlin to support the growth of their business.

James Dale, owner of Luxusheat commented

“…I’m really pleased with my new system. I’d known for a while that I’d need to move on to a more appropriate software solution if the business was to operate as efficiently as possible as we grew busier.

I’d called on Merlin’s stand at a recent ITShowcase event in London and got talking to the guys. Merlin sounded like the system I’d envisaged and a fuller demonstration soon afterwards convinced it was just what I was looking for.

Merlin worked closely with me and my team to ensure we were all happy with what their software was capable of before I was ready to push the button on the project. It was reassuring to see the benefits that Merlin would provide during the training and implementation stages that the Merlin team delivered, and I have to say that we had a terrific Project Manager who worked closely with me and my team all the way through.

That doesn’t seem like two minutes ago and before you know it we are live and up and running. The system is really easy to use – my staff love it. The searching for stock or account records is very clever and very quick. It makes things very simple for us. The ability to have Merlin schedule tasks is proving a great benefit, like having the daily invoicing run scheduled to email out all the invoices automatically at the end of the day is freeing up a lot of time in the office.”

Ashley Jones, Merlin’s Sales & Marketing Director comments

“I remember meeting James at the IT Showcase event and it has been very satisfying to see Luxusheat adopt Merlin and hear that they are enjoying the very same benefits that I demonstrated to James in such a short space of time.

Our proven “PRiME” methodology has ensured that we have delivered yet another project on-time and on-budget, and we look forward to growing our working relationship with James and the Luxusheat team over the coming years.”

More information on Luxusheat can be found here

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