Over the years we’ve worked hard to bring the best possible service and new tools to our customers – by doing so we’ve entered into three partnerships that we believe do just that…
“When managing thousands of discounts/products and customers, without it I would be continually bogged down with manual data entry. It is fast and clear and has allowed me to see further into the system, understanding the wide variety of fields and the part they play. It has saved me so much time when I have had to update an entire table at once, with suppliers, government regulation and Brexit causing so much fluctuation in the market place it is a relief that I have this tool at my disposal.”
“The Crystal Reports integration allows me to easily export any information needed into one report, saving me a great amount of time.”
“With so many products in stock, the snapshot allows the warehouse staff to carry out the stocktake, without putting pressure on the office staff of updating the computer system on the same day as the physical count…This means at any point we have downtime in the warehouse, there is always the option of stocktaking a shelf, so this is improving our productivity all of the time.”
“The ability to easily trace any job record that’s been logged on the support and check the status and updates.”
“Quick and easy way to scan all your important order documents. Saving time and space of paper filing, secure and backed up within Merlin and fast access to view on screen, save as pdf or re-print.”
“…easy to access the necessary information quickly and easily. This feature has saved me a lot of time trawling through mountains of paperwork and turned a chore into a simple two minute task.”
“We have full control over what/when orders are delivered without the time consuming process of sorting orders into routes. We have gained so much in various ways since implementing this module. Full automatic control over scheduling orders for every day/every route across our multiple depots means time savings we could only dream about before. Personnel have full view of where in the process every order is and this can be relayed to customers with ease showing a higher level of efficiency that we never had before. In short, it’s great!”
“All the information required whatever kind of customer/prospect contact we are doing…360 degree view of the contact means following up customers is so much more efficient than spreadsheets of data or 3rd party CRM systems, with the outlook add-in nothing gets missed.”
“The ease in which we have set it up with our website and the time saved administering updates to the products on the site are all managed within Merlin, one change and both Merlin and the website are updated very easily.”
“…saves me a lot of time printing all our delivery notes 1 at a time…I can block routes so no orders can go in which makes the sales team aware we are only servicing a certain area. It enables me to modify certain orders with a touch of a button.”
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